Quality Policy | Privacy Policy | Confidentiality Policy

Quality Policy

The need and expectation of the market research industry in the new millennium is that market research services be provided with the necessary assurance and compliance to established professional standards, specifications and agreed contractual obligations.

This expectation is to be met by companies in general for the purpose of maintaining industry integrity.

This philosophy has been recognised by WCFS and a commitment has been made to fulfil such requirements. In order to put this philosophy into practice, we shall achieve the following:

• meet all contractual and regulatory requirements;
• maintain client communication and satisfaction;
• provide a competent and qualified workforce;
• provide sufficient and appropriate resources to effectively manage projects; and
• meet our legal and regulatory obligations both as a company and an employer.

WCFS recognise that the future of a successful and reputable organisation is clearly linked to the performance of the company in the area of quality assurance.

WCFS is committed to ongoing quality management and a process by which procedures and systems may be continually improved.

This Policy is issued to clearly state WCFS’ commitment to the requirements of ISO 20252 and a commitment to continuous improvement.

Keith Patterson, Director
December 2008